Dubai Tour Full Package Reservation FAQs
1. How do I make a reservation?
You can easily book a tour through our online reservation system. Simply select your desired tour, choose the date, and complete the booking process with your preferred payment method.
2. What payment methods do you accept?
We accept all major credit cards, bank transfers, and digital wallets like Apple Pay and Google Pay.
3. Is my payment information secure?
Yes, your payment information is fully secure. We use a trusted payment gateway that encrypts your data and ensures safe transactions.
4. Can I customize my tour?
Absolutely! We offer customizable packages where you can add services such as luxury vehicle upgrades, private guides, and additional stops.
5. How do I know if my booking is confirmed?
Once you complete your booking, you will receive an soon confirmation email with all the details of your tour, including the itinerary and payment summary.
6. Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation through your account on our website. Please note that modifications are subject to availability and our cancellation policy.
7. What is your cancellation policy?
Our cancellation policy varies depending on the timing of the cancellation. Please refer to our detailed cancellation terms, which are available during the booking process and in your confirmation email.
8. Do you offer refunds for canceled tours?
Refunds are processed in accordance with our cancellation policy. If eligible, the refund will be issued to your original payment method within 7-10 business days.
9. What if my flight is delayed?
We monitor flight arrivals, so if your flight is delayed, our driver will adjust the pick-up time accordingly. There’s no need to worry about missed transfers.
10. How do I contact customer support?
You can reach our customer support team via live chat on our website, by phone at +971522488766, or via email at [email protected]. We’re here to help with any questions or concerns.
11. Are there any additional charges I should be aware of?
All charges will be clearly outlined during the booking process. If you add extra services or make last-minute requests, those may incur additional fees.
12. Do you provide child seats in your vehicles?
Yes, child seats are available upon request. Please let us know your requirements during the booking process.
13. Can I book a tour for a large group?
Certainly! We accommodate group bookings. For large groups, please contact our customer service team to ensure all arrangements meet your needs.
14. What happens if I need to make a last-minute booking?
For bookings made within 48 hours of the tour date, full payment is required at the time of booking. Availability may vary, so we recommend booking as early as possible.
15. What languages do your tour guides speak?
Our guides speak a variety of languages, including English, Arabic, and others. Please specify your preferred language when booking.
16. What else is included in your car rental service?
1. Professional Driver:
- All tours come with a skilled and knowledgeable driver who ensures a smooth, enjoyable, and informative experience.
2. GPS Navigation:
- Every vehicle is equipped with a state-of-the-art GPS system to help navigate efficiently and avoid traffic delays.
3. Comprehensive Insurance:
- Our vehicles are covered by comprehensive insurance, including third-party liability and passenger coverage for a worry-free journey.
4. Air Conditioning:
- All vehicles feature air conditioning to keep you comfortable, even on the hottest days.
5. Comfortable Seating:
- Enjoy spacious and comfortable seating, designed for a pleasant ride whether you're on a short trip or a full-day tour.
6. Clean and Well-Maintained Vehicles:
- Our fleet is regularly cleaned and maintained to ensure a high standard of hygiene and reliability.
7. Bottled Water and Refreshments:
- Complimentary bottled water is provided to keep you hydrated during your tour.
8. Flexible Itinerary:
- We offer a flexible itinerary to cater to your interests and preferences, ensuring you get the most out of your Dubai experience.
9. Free Wi-Fi:
- Some vehicles may offer free Wi-Fi to help you stay connected during your trip.
10. Child Seats:
- Child seats are available upon request to ensure the safety and comfort of younger passengers.
11. 24/7 Customer Support:
- Our customer support team is available around the clock to assist with any questions or issues that may arise.
12. Optional Extras:
- Additional services such as guided tours, special requests, or specific vehicle preferences can be arranged upon request.
Payment Plan
1. Dubai Tour Full Package Life Way Payment Schedule
1. Initial Deposit:
- Amount: 30% of the total tour cost
- Due: At the time of booking
- Purpose: This non-refundable deposit secures your reservation and confirms your spot on the tour. It covers initial administrative costs and any pre-booking arrangements.
2. First Payment:
- Amount: 30% of the total tour cost
- Due: 45 days before the tour start date
- Purpose: This payment helps finalize arrangements such as hotel bookings, transportation, and excursions within Dubai.
3. Second Payment:
- Amount: 20% of the total tour cost
- Due: 21 days before the tour start date
- Purpose: This payment covers additional logistics like entrance fees, dining reservations, and other services required during the tour.
4. Final Payment:
- Amount: 20% of the total tour cost
- Due: 7 days before the tour start date
- Purpose: This final payment confirms all remaining details and ensures your participation in the tour.
Additional Services:
- Optional Add-Ons: Any extra services requested after the initial booking, such as luxury upgrades, special activities, or private guides, must be paid for in full at the time of the request.
- Payment Methods: We accept payments via bank transfer, credit card, or other approved methods within the UAE. Please ensure that payments are made on time to avoid disruption to your tour plans.
Late Payments:
- A late payment fee of 5% of the due amount may be applied if payments are not received by the specified due dates. This could also lead to the cancellation of your booking without a refund.
2. Full-Day Car with Driver Payment Schedule
1. Booking Deposit:
- Amount: 20% of the total service cost
- Due: At the time of booking
- Purpose: This non-refundable deposit secures your reservation and confirms the availability of the vehicle and driver for your requested date.
2. Final Payment:
- Amount: 80% of the total service cost
- Due: 2 days before the service date
- Purpose: This payment finalizes your booking, ensuring all arrangements are in place for a smooth and hassle-free experience.
Additional Options:
- Last-Minute Bookings: For bookings made within 48 hours of the service date, full payment is required at the time of booking.
- Payment Methods: We accept payments via bank transfer, credit card, or other approved methods within the UAE.
Late Payments:
- A late payment fee of 5% of the total service cost may apply if payments are not received by the specified due dates, which could also result in cancellation of the booking.
Dubai Tour Full Package Preparation FAQs
1. How should I prepare for my Dubai tour?
Ensure you have a valid passport and any necessary visas. Pack clothing suitable for the weather and activities planned, and familiarize yourself with Dubai’s cultural norms. It's also advisable to carry some local currency (AED) for small purchases.
2. Do I need a visa to visit Dubai?
Visa requirements depend on your nationality. Many countries are eligible for visa-on-arrival. Please check with your local UAE embassy or consulate for the most accurate information.
3. What is the best time to visit Dubai?
The best time to visit Dubai is between November and March when the weather is cooler and more comfortable for outdoor activities.
4. How do I know which package is right for me?
Our packages are designed to cater to different interests and budgets. Consider what activities and experiences you value most, such as luxury shopping, cultural tours, or adventure activities. Our customer service team can also help you choose the perfect package.
5. What should I pack for my Dubai tour?
Pack light, breathable clothing for the warm climate, comfortable shoes for walking, swimwear for beaches and pools, and modest attire for visiting mosques or cultural sites. Don’t forget sunglasses, sunscreen, and a hat to protect against the sun.
6. Is travel insurance necessary for my trip?
We highly recommend purchasing travel insurance to cover unexpected events like medical emergencies, trip cancellations, or lost luggage. Check with your insurance provider for the best plan.
7. What currency is used in Dubai, and can I use credit cards?
The local currency is the UAE Dirham (AED). Credit cards are widely accepted in Dubai, but it’s a good idea to carry some cash for smaller transactions.
8. Will I have access to Wi-Fi during my tour?
Most hotels and public places offer free Wi-Fi. However, for uninterrupted access, you may want to purchase a local SIM card or an international data plan.
9. Are meals included in the tour package?
Daily breakfast is typically included. Some packages may also include lunch and dinner at selected restaurants or as part of specific tours. Check your package details for more information.
10. Can I customize my tour package?
Yes, you can customize your package to include specific activities, upgrade your accommodations, or add private tours. Contact us to discuss your preferences and tailor your experience.
11. What kind of transportation is provided during the tour?
Our packages include comfortable, air-conditioned vehicles for all transfers and tours. You may have the option to upgrade to luxury vehicles if desired.
12. What cultural considerations should I be aware of in Dubai?
Dubai is a cosmopolitan city with a blend of modern and traditional cultures. Dress modestly in public areas, especially when visiting religious sites. Public displays of affection are discouraged, and it's important to respect local customs and traditions.
13. What should I do if I have dietary restrictions or special requests?
Please inform us of any dietary restrictions or special requests at the time of booking. We will do our best to accommodate your needs during the tour.
14. How do I book optional activities or excursions?
Optional activities can be booked either at the time of your initial reservation or during your stay in Dubai. Our customer service team can assist with arranging these activities.
15. What is the tipping etiquette in Dubai?
Tipping is appreciated but not mandatory. A 10-15% tip is customary in restaurants, and it’s polite to tip your tour guide and driver if you’re satisfied with their service.
Refund Policy
1. Dubai Tour Full Package ReFund Policy
Cancellation Policy:
- 45 Days or More Before Departure: Initial deposit is non-refundable. Additional payments may be refunded minus a cancellation fee.
- 21-44 Days Before Departure: 50% of the total tour cost is non-refundable.
- 7-20 Days Before Departure: 75% of the total tour cost is non-refundable.
- 6 Days or Less Before Departure: 100% of the total tour cost is non-refundable.
2. Full-Day Car with Driver ReFund Policy
Cancellation Policy:
- 48 Hours or More Before Service Date: The booking deposit is non-refundable, but any additional payments may be refunded minus a cancellation fee.
- Less Than 48 Hours Before Service Date: 100% of the total service cost is non-refundable.